Few if any areas of the hospitality industry have been left unscathed since the rise of COVID-19, but perhaps none have been affected as much as those that rely on business travel to keep their businesses out of the red. From individual work-related trips to the hosting of meetings and largescale conferences, hotels that previously could count on a steady inflow of business travelers saw such revenue sources dry up almost overnight due to global travel restrictions.


Hospitality’s Resurgence in APAC: A sign of things to come?

You can be forgiven for thinking that there’s no end in sight to hospitality’s troubles as a result of COVID-19. Rearing from many months of abysmal booking numbers and mass layoffs around the world, it is difficult to identify another time in our industry’s history where performance has stagnated so low and for so long.


The Hotel Managers' Guide to Vaccine Certificates

Widespread COVID-19 vaccination will be the key to the travel industry’s rebound, but questions arise around how one can prove they’re received the vaccine and how businesses will shift their hotel operations to accommodate people who have or have not received the vaccine. By the end of this blog, you’ll have gained an understanding of various vaccine certificate initiatives, and we’ll explore how to adapt your hotel operations to provide a great guest experience while keeping everyone safe and ...


Make Leaner Operations Work for Your Hotel Staff, Guests & Bottom Line

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...


Placing Your Guests in Control of their Hotel Experience With IoT

The way that hotels provide services is without a doubt rapidly transforming both in light of advances in technology and as guests continue to expect more from their stay experiences. Nowhere is this more apparent than in the area of online connectivity as consumers become accustomed to the instant convenience and personalization advantages that the growing presence of IoT technology provides.


Do More With Less For Your Hotel Operations With IoT Technology

There’s no question the hospitality sector has been hit hard during the pandemic. According to the World Travel & Tourism Council (WTTC), up to 174 million jobs could be lost by the end of 2020 due to COVID-19 travel restrictions. Almost half of hotel industry employees are also reported to still be out of work while five out of ten guestrooms remain empty.


Bridging the Gap Between Hoteliers and Guest Needs

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.


How Tech Integrations Became Hospitality’s Greatest Priority

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...


5 Things to Consider Before Your Next Hotel Stay

  Hotels are seeing some positive signs as the economy begins to recover from COVID-19. In the United States, around the end of May is typically a peak travel time. Hotels had an average 37% occupancy rate, up from the dismally low rate of 22% in April, 2020. Within Europe, properties likewise reported improved performance in July when compared to May while the Asia-Pacific region recently experienced a return to profitability with a +225% growth in GOPPAR during the same month. Such results pro...


The Future of Travel and Hospitality in 2021, 2022 and Beyond

While still in the midst of attempting to navigate one of the most profound crises to hit global markets, many within the travel and hospitality industries are already beginning to look ahead to determine what the long-term future may hold for their businesses. According to current forecasts, statistics fortunately indicate a rapid economic turnaround between 2021 and 2022. Yet beyond performance expectations, questions still remain over what ultimate shape the global travel and hospitality indu...


Three Essential Things to Consider When Reopening Your Hotel

The hospitality industry has continued to experience an overload of what COVID-19 means for the market and how it will impact business moving forward. Understandably top of mind for hoteliers is how to resume their operations and services in a way that addresses new market realities and that ensures their ability to recover as much lost revenue as possible. However, with so much information being circulated that provides hoteliers with a seemingly endless array of steps that they should take in ...


Windows 7 end of life: Modernizing your hotel access management system

The Microsoft operating system Windows 7 is dead. Are you operating on overtime? This situation calls for a necessary upgrade that also may make it easier to understand the need for future-proofing your hotel access management system.


Covid-19: How to Operate Your Hotels Remotely

Reopening in the aftermath of the Covid-19 crisis, many hotels find themselves both critically understaffed and financially drained. Now, hospitality professionals need to reexamine how their operations and guest-facing services can successfully function. Remote operations can solve several of these challenges.


Meeting Hotel Cleanliness and Distancing Standards Post-Coronavirus

When hotel guests begin to return in the aftermath of the coronavirus pandemic, cleanliness will be a critical factor both for guests and staff. How should you best approach this new normal? Here is a list of new procedures and technologies that hoteliers are beginning to implement to limit virus exposure. 

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