Even with the disastrous year that was 2020 behind us, the hotel industry continued to suffer from a series of recovery-stalling factors that were felt all the way through much of 2021. From survey after survey indicating that guests were all but willing to risk their health by staying at a hotel and as industry events such as tradeshows were either cancelled or unsuccessfully held online, hoteliers throughout the industry found themselves with little guidance on how to best preserve the wellbei...

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...

The hospitality industry has continued to experience an overload of what COVID-19 means for the market and how it will impact business moving forward. Understandably top of mind for hoteliers is how to resume their operations and services in a way that addresses new market realities and that ensures their ability to recover as much lost revenue as possible. However, with so much information being circulated that provides hoteliers with a seemingly endless array of steps that they should take in ...