Staff shortages may be the hotel industry’s most discussed challenge in recent months, but the topic can also be viewed as part of a larger issue where businesses overall are having to do more with less. With other concerns such as rising inflation and interest rates joining the staffing woes of hoteliers, many industry businesses are finding that keeping up with ever-increasing guest expectations is a struggle seemingly beyond reach.

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...

With each year’s HITEC, hotel owners and operators make an annual journey to the industry’s largest technology conference in order to discover the latest innovations promising to deliver a more profitable and competitive business. For June 2022, however, HITEC Orlando represents an especially crucial opportunity for hotel businesses to make up for lost revenue as guests make their return to the industry following the darker days of the pandemic. According to a recent survey, more than 76 percent...

Since their inception, digital key solutions have become a mainstream technology within the hospitality industry, thanks to the enhanced contactless convenience it provides to both properties and guests. As with virtually all technologies, the way digital key services function and the features it offers continue to evolve, keeping pace with new industry trends and guest experience expectations. Today, hoteliers are seeing growing enthusiasm among their industry peers for the adoption of Near Fie...

In today’s digital world, connectivity and personalization are vital to modern consumers. With the Internet of Things (IoT) allowing for real-time connections between devices and people, adapting smart, interconnected technology is more important than ever for hoteliers striving to meet guest needs. This is a well-recognized need within the industry. In fact, 70 percent of hospitality executives report that they have active IoT projects, well above the average 48 percent of executives in other i...

Cybersecurity has become a pressing topic in the hospitality industry, with the pandemic bringing with it a significant increase in cyberattack attempts. Ransomware attacks, or the use of malicious software to encrypt and/or exfiltrate a target’s data and then demand payment under the threat of sharing it publicly or making it permanently inaccessible, has become a particular concern: ransomware attacks went up by almost 150% in March of 2020, and an all-time high of 78.4 million ransomware atta...

The way that hotels provide services is without a doubt rapidly transforming both in light of advances in technology and as guests continue to expect more from their stay experiences. Nowhere is this more apparent than in the area of online connectivity as consumers become accustomed to the instant convenience and personalization advantages that the growing presence of IoT technology provides.

Reopening in the aftermath of the Covid-19 crisis, many hotels find themselves both critically understaffed and financially drained. Now, hospitality professionals need to reexamine how their operations and guest-facing services can successfully function. Remote operations can solve several of these challenges.