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Hospitality Blog

Richard Eastburn

Richard Eastburn
Richard serves as Senior Director & Head of Product Management for ASSA ABLOY Global Solutions. Based in the UK, Richard maintains a focus on developing effective business strategies able to keep pace with the ever-evolving demands of the global hospitality industry. Over the course of his career, Richard has successfully helped hotel groups deploy new systems, software, and mobile access technology in time-constrained projects and in a manner that addresses the latest market expectations.

The hospitality industry is recognized for its dynamic and vibrant nature, yet it faces significant challenges in recruiting and retaining a dedicated workforce. 82 percent of hotels report staffing shortages while the industry as a whole continues to suffer from a 84.9 turnover rate. Despite these issues, it is clear that maintaining a productive and reliable workforce is essential to operating a successful hotel business in an era where achieving guest satisfaction is paramount and based on ev...

What the Rise of Bleisure Travel Means for Hotel Operations and Technology Adoption Strategies

With global market performance now back in full swing for much of the hospitality industry, it can be easy to assume that business is back to normal with the pandemic now behind us. Although for those who aim to stay on top of industry trends, the more accurate observation is that while guest bookings have returned to the industry in force, traveler preferences, needs and expectations have undoubtedly been impacted by the pandemic and continue to evolve in new and potentially promising direction...

Windows 7 end of life: Modernizing your hotel access management system

The Microsoft operating system Windows 7 is dead. Are you operating on overtime? This situation calls for a necessary upgrade that also may make it easier to understand the need for future-proofing your hotel access management system.

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