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Hospitality Blog

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.


Tapping into the Power of AI and Machine Learning for the Hotel Industry

Artificial intelligence and machine-learning platforms have come a long way in recent years in terms of the scope of their capabilities and potential to provide businesses with enhanced value. In fact, 94 percent of C-level executives now believe that AI-based technologies are set to transform their organizations over the next five years. Yet within hospitality circles, 49 percent consider that the hotel industry earns a “C” with regards to the adoption of artificial intelligence. With today’s g...


Protecting Your Hotel Guests and Staff From Physical Safety Risks

It goes without saying that a hotel’s top responsibility towards any who enter its premises is to guarantee a safe and secure environment. However, despite increased industry focus, crimes taking place within hotels are still a recurring issue that places the safety of guests and employees at risk.  From theft and assault to human trafficking and even murder, hoteliers can easily find themselves having to deal with the fallout of crimes carried out at their property, ruining not only reputations...


Discovering the Keys to Hotel Business Success With Technology Integrations

In today’s complex and fast-paced hotel environments, technology integrations and interoperability are not just part of an ongoing trend. They are now more than ever proving essential to ensuring heightened hotel business performance and the meeting of modern hotel guest expectations. According to a Smart Decisions Guide, as many as 91 percent of hoteliers view having highly compatible technology as key to success in improving property performance. Today, although many industry professionals con...


Understanding Hospitality’s Increased Adoption of NFC-based Mobile Keys and Digital Wallets

Since their inception, digital key solutions have become a mainstream technology within the hospitality industry, thanks to the enhanced contactless convenience it provides to both properties and guests. As with virtually all technologies, the way digital key services function and the features it offers continue to evolve, keeping pace with new industry trends and guest experience expectations. Today, hoteliers are seeing growing enthusiasm among their industry peers for the adoption of Near Fie...


Looking Back at the Leading Hotel Technology Trends of 2021

The beginning of 2021 started much the same as where 2020 had left off- hoteliers grappling with the impact of COVID-19 found themselves continuing with the struggle of regaining guest trust to finally experience a rebound in booking rates. Yet as 2021 progressed, industry professionals were by no means lacking in new ideas and technologies designed specifically to overcome hospitality’s latest challenges. As we look forward to a promising fresh start with the beginning of a new year, be sure to...


3 Benefits of IoT Technology in Hospitality

In today’s digital world, connectivity and personalization are vital to modern consumers. With the Internet of Things (IoT) allowing for real-time connections between devices and people, adapting smart, interconnected technology is more important than ever for hoteliers striving to meet guest needs. This is a well-recognized need within the industry. In fact, 70 percent of hospitality executives report that they have active IoT projects, well above the average 48 percent of executives in other i...


How the Return of Physically Held Conferences and Evolving Guest Sentiment are Signs of a Brighter I...

Even with the disastrous year that was 2020 behind us, the hotel industry continued to suffer from a series of recovery-stalling factors that were felt all the way through much of 2021. From survey after survey indicating that guests were all but willing to risk their health by staying at a hotel and as industry events such as tradeshows were either cancelled or unsuccessfully held online, hoteliers throughout the industry found themselves with little guidance on how to best preserve the wellbei...


Cloud-Based Security: A Guide to Protecting Your Property against Ransomware

Cybersecurity has become a pressing topic in the hospitality industry, with the pandemic bringing with it a significant increase in cyberattack attempts. Ransomware attacks, or the use of malicious software to encrypt and/or exfiltrate a target’s data and then demand payment under the threat of sharing it publicly or making it permanently inaccessible, has become a particular concern: ransomware attacks went up by almost 150% in March of 2020, and an all-time high of 78.4 million ransomware atta...


Increasing Hotel Security with Cloud-Based Solutions

Cloud-based hotel software has transformed the hospitality industry. Throughout the pandemic, as occupancy and revenue sunk to abysmal revels, the adoption of cloud-based solutions helped hoteliers increase productivity and drive profitability during the industry’s most challenging times. As cloud-based solutions become increasingly commonplace, with hoteliers expected to invest 7-8% more in cloud technology over the next two to three years, hoteliers may notice another key benefit to adopting c...

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