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Hospitality Blog

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.


How Tech Integrations Became Hospitality’s Greatest Priority

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...


What Does Sustainability Really Mean for Today’s Hotel Industry?

Sustainability is a word that has been used extensively in hospitality circles over the past decade and is often regarded as no more than an industry buzzword that defines the environmentally friendly practices of a lodging operation. However, the term has evolved exponentially in recent years to include a range of operational areas that bring social and economic policies together with the environmental impact an organization has on its community, as well as the planet. Together, these areas for...


The Top Three Hospitality Industry Challenges Hoteliers Must Resolve to Fully Optimize Business Perf...

For hospitality-based businesses, the industry has seemingly been hit by one crisis or challenge after another in recent years vying for the increasingly stretched attentions of hoteliers. From attempting to navigate the fallout of the COVID-19 pandemic to addressing rising guest expectations over what counts as a satisfying stay experience, hoteliers have more than enough issues requiring a need to revise business strategies and operational procedures. That being said, some industry challenges ...


The Technologies Driving Hoteliers Towards Investment in 2022

With each year’s HITEC, hotel owners and operators make an annual journey to the industry’s largest technology conference in order to discover the latest innovations promising to deliver a more profitable and competitive business. For June 2022, however, HITEC Orlando represents an especially crucial opportunity for hotel businesses to make up for lost revenue as guests make their return to the industry following the darker days of the pandemic. According to a recent survey, more than 76 percent...


Blurring the Lines Between Physical and Digital Hotel Security

The hospitality industry is certainly no stranger to security risks. Statistics in fact indicate that more than 53,000 crimes take place within hotel guestrooms. At the same time, however, hoteliers are also having to remain vigilant against the growing threat of cybercrime. An issue that has resulted in at least 16 billion records containing sensitive data being lost to theft since 2019, cyber-attacks can cause untold damage to a hotel’s reputation and can lead to a significant increase in liab...


Tapping into the Power of AI and Machine Learning for the Hotel Industry

Artificial intelligence and machine-learning platforms have come a long way in recent years in terms of the scope of their capabilities and potential to provide businesses with enhanced value. In fact, 94 percent of C-level executives now believe that AI-based technologies are set to transform their organizations over the next five years. Yet within hospitality circles, 49 percent consider that the hotel industry earns a “C” with regards to the adoption of artificial intelligence. With today’s g...


Protecting Your Hotel Guests and Staff From Physical Safety Risks

It goes without saying that a hotel’s top responsibility towards any who enter its premises is to guarantee a safe and secure environment. However, despite increased industry focus, crimes taking place within hotels are still a recurring issue that places the safety of guests and employees at risk.  From theft and assault to human trafficking and even murder, hoteliers can easily find themselves having to deal with the fallout of crimes carried out at their property, ruining not only reputations...


Discovering the Keys to Hotel Business Success With Technology Integrations

In today’s complex and fast-paced hotel environments, technology integrations and interoperability are not just part of an ongoing trend. They are now more than ever proving essential to ensuring heightened hotel business performance and the meeting of modern hotel guest expectations. According to a Smart Decisions Guide, as many as 91 percent of hoteliers view having highly compatible technology as key to success in improving property performance. Today, although many industry professionals con...


Understanding Hospitality’s Increased Adoption of NFC-based Mobile Keys and Digital Wallets

Since their inception, digital key solutions have become a mainstream technology within the hospitality industry, thanks to the enhanced contactless convenience it provides to both properties and guests. As with virtually all technologies, the way digital key services function and the features it offers continue to evolve, keeping pace with new industry trends and guest experience expectations. Today, hoteliers are seeing growing enthusiasm among their industry peers for the adoption of Near Fie...

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