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Hospitality Blog

Rising global temperatures and the spread of natural disasters continue to lead to louder calls for all businesses to take environmental issues seriously. The hotel industry accounts for about 1% of the global carbon footprint and is happily stepping up to the challenge of reducing its impact on the environment. Many corporations have joined the Science Based Targets Initiative and set impressive reduction commitments, including of course net zero by 2050.


Artificial Intelligence 101: How New Advances are Shifting the Hospitality Technology Landscape


Staying a Step Ahead of Human Traffickers Targeting Hotel Industry Businesses

With Human Trafficking Awareness month recently taking place in January, the hotel industry continues making progress on highlighting and combatting a global issue that ruins lives and jeopardizes business reputations. Organizations such as the AHLA have made it a priority to spread awareness on the issue and provide aid to human trafficking survivors, with major brands such as IHG Hotels & Resorts making substantial donations towards the effort. Others such as Marriott International have la...


A Hotelier’s Perspective on Achieving Success in Sustainability

Enjoy this months blog, which is a guest entry written by Bruce Redman Becker from Becker + Becker No industry has been left untouched by the global environmental crises and hospitality is no exception. Each year seemingly brings more instances of mass heatwaves, droughts and out-of-control wildfires that are leading growing numbers of consumers to question the ecological impact of their purchase decisions. Just recently published is yet another survey indicating that 65 percent of business trav...


Bridging the Gap Between Hoteliers and Guest Needs

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.


How Tech Integrations Became Hospitality’s Greatest Priority

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...


What Does Sustainability Really Mean for Today’s Hotel Industry?

Sustainability is a word that has been used extensively in hospitality circles over the past decade and is often regarded as no more than an industry buzzword that defines the environmentally friendly practices of a lodging operation. However, the term has evolved exponentially in recent years to include a range of operational areas that bring social and economic policies together with the environmental impact an organization has on its community, as well as the planet. Together, these areas for...


The Top Three Hospitality Industry Challenges Hoteliers Must Resolve to Fully Optimize Business Perf...

For hospitality-based businesses, the industry has seemingly been hit by one crisis or challenge after another in recent years vying for the increasingly stretched attentions of hoteliers. From attempting to navigate the fallout of the COVID-19 pandemic to addressing rising guest expectations over what counts as a satisfying stay experience, hoteliers have more than enough issues requiring a need to revise business strategies and operational procedures. That being said, some industry challenges ...


The Technologies Driving Hoteliers Towards Investment in 2022

With each year’s HITEC, hotel owners and operators make an annual journey to the industry’s largest technology conference in order to discover the latest innovations promising to deliver a more profitable and competitive business. For June 2022, however, HITEC Orlando represents an especially crucial opportunity for hotel businesses to make up for lost revenue as guests make their return to the industry following the darker days of the pandemic. According to a recent survey, more than 76 percent...


Blurring the Lines Between Physical and Digital Hotel Security

The hospitality industry is certainly no stranger to security risks. Statistics in fact indicate that more than 53,000 crimes take place within hotel guestrooms. At the same time, however, hoteliers are also having to remain vigilant against the growing threat of cybercrime. An issue that has resulted in at least 16 billion records containing sensitive data being lost to theft since 2019, cyber-attacks can cause untold damage to a hotel’s reputation and can lead to a significant increase in liab...

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