Widespread COVID-19 vaccination will be the key to the travel industry’s rebound, but questions arise around how one can prove they’re received the vaccine and how businesses will shift their hotel operations to accommodate people who have or have not received the vaccine. By the end of this blog, you’ll have gained an understanding of various vaccine certificate initiatives, and we’ll explore how to adapt your hotel operations to provide a great guest experience while keeping everyone safe and ...

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...

The way that hotels provide services is without a doubt rapidly transforming both in light of advances in technology and as guests continue to expect more from their stay experiences. Nowhere is this more apparent than in the area of online connectivity as consumers become accustomed to the instant convenience and personalization advantages that the growing presence of IoT technology provides.

There’s no question the hospitality sector has been hit hard during the pandemic. According to the World Travel & Tourism Council (WTTC), up to 174 million jobs could be lost by the end of 2020 due to COVID-19 travel restrictions. Almost half of hotel industry employees are also reported to still be out of work while five out of ten guestrooms remain empty.

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.