Cybersecurity has become a pressing topic in the hospitality industry, with the pandemic bringing with it a significant increase in cyberattack attempts. Ransomware attacks, or the use of malicious software to encrypt and/or exfiltrate a target’s data and then demand payment under the threat of sharing it publicly or making it permanently inaccessible, has become a particular concern: ransomware attacks went up by almost 150% in March of 2020, and an all-time high of 78.4 million ransomware atta...


Increasing Hotel Security with Cloud-Based Solutions

Cloud-based hotel software has transformed the hospitality industry. Throughout the pandemic, as occupancy and revenue sunk to abysmal revels, the adoption of cloud-based solutions helped hoteliers increase productivity and drive profitability during the industry’s most challenging times. As cloud-based solutions become increasingly commonplace, with hoteliers expected to invest 7-8% more in cloud technology over the next two to three years, hoteliers may notice another key benefit to adopting c...


Hospitality’s Resurgence in APAC: A sign of things to come?

You can be forgiven for thinking that there’s no end in sight to hospitality’s troubles as a result of COVID-19. Rearing from many months of abysmal booking numbers and mass layoffs around the world, it is difficult to identify another time in our industry’s history where performance has stagnated so low and for so long.


The Hotel Managers' Guide to Vaccine Certificates

Widespread COVID-19 vaccination will be the key to the travel industry’s rebound, but questions arise around how one can prove they’re received the vaccine and how businesses will shift their hotel operations to accommodate people who have or have not received the vaccine. By the end of this blog, you’ll have gained an understanding of various vaccine certificate initiatives, and we’ll explore how to adapt your hotel operations to provide a great guest experience while keeping everyone safe and ...


Make Leaner Operations Work for Your Hotel Staff, Guests & Bottom Line

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...


Placing Your Guests in Control of their Hotel Experience With IoT

The way that hotels provide services is without a doubt rapidly transforming both in light of advances in technology and as guests continue to expect more from their stay experiences. Nowhere is this more apparent than in the area of online connectivity as consumers become accustomed to the instant convenience and personalization advantages that the growing presence of IoT technology provides.


Do More With Less For Your Hotel Operations With IoT Technology

There’s no question the hospitality sector has been hit hard during the pandemic. According to the World Travel & Tourism Council (WTTC), up to 174 million jobs could be lost by the end of 2020 due to COVID-19 travel restrictions. Almost half of hotel industry employees are also reported to still be out of work while five out of ten guestrooms remain empty.


Bridging the Gap Between Hoteliers and Guest Needs

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.

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