Artificial intelligence and machine-learning platforms have come a long way in recent years in terms of the scope of their capabilities and potential to provide businesses with enhanced value. In fact, 94 percent of C-level executives now believe that AI-based technologies are set to transform their organizations over the next five years. Yet within hospitality circles, 49 percent consider that the hotel industry earns a “C” with regards to the adoption of artificial intelligence. With today’s g...


Understanding Hospitality’s Increased Adoption of NFC-based Mobile Keys and Digital Wallets

Since their inception, digital key solutions have become a mainstream technology within the hospitality industry, thanks to the enhanced contactless convenience it provides to both properties and guests. As with virtually all technologies, the way digital key services function and the features it offers continue to evolve, keeping pace with new industry trends and guest experience expectations. Today, hoteliers are seeing growing enthusiasm among their industry peers for the adoption of Near Fie...


3 Benefits of IoT Technology in Hospitality

In today’s digital world, connectivity and personalization are vital to modern consumers. With the Internet of Things (IoT) allowing for real-time connections between devices and people, adapting smart, interconnected technology is more important than ever for hoteliers striving to meet guest needs. This is a well-recognized need within the industry. In fact, 70 percent of hospitality executives report that they have active IoT projects, well above the average 48 percent of executives in other i...


How the Return of Physically Held Conferences and Evolving Guest Sentiment are Signs of a Brighter I...

Even with the disastrous year that was 2020 behind us, the hotel industry continued to suffer from a series of recovery-stalling factors that were felt all the way through much of 2021. From survey after survey indicating that guests were all but willing to risk their health by staying at a hotel and as industry events such as tradeshows were either cancelled or unsuccessfully held online, hoteliers throughout the industry found themselves with little guidance on how to best preserve the wellbei...


Make Leaner Operations Work for Your Hotel Staff, Guests & Bottom Line

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...


Placing Your Guests in Control of their Hotel Experience With IoT

The way that hotels provide services is without a doubt rapidly transforming both in light of advances in technology and as guests continue to expect more from their stay experiences. Nowhere is this more apparent than in the area of online connectivity as consumers become accustomed to the instant convenience and personalization advantages that the growing presence of IoT technology provides.


Do More With Less For Your Hotel Operations With IoT Technology

There’s no question the hospitality sector has been hit hard during the pandemic. According to the World Travel & Tourism Council (WTTC), up to 174 million jobs could be lost by the end of 2020 due to COVID-19 travel restrictions. Almost half of hotel industry employees are also reported to still be out of work while five out of ten guestrooms remain empty.


How Tech Integrations Became Hospitality’s Greatest Priority

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...


5 Things to Consider Before Your Next Hotel Stay

  Hotels are seeing some positive signs as the economy begins to recover from COVID-19. In the United States, around the end of May is typically a peak travel time. Hotels had an average 37% occupancy rate, up from the dismally low rate of 22% in April, 2020. Within Europe, properties likewise reported improved performance in July when compared to May while the Asia-Pacific region recently experienced a return to profitability with a +225% growth in GOPPAR during the same month. Such results pro...


The Future of Travel and Hospitality in 2021, 2022 and Beyond

While still in the midst of attempting to navigate one of the most profound crises to hit global markets, many within the travel and hospitality industries are already beginning to look ahead to determine what the long-term future may hold for their businesses. According to current forecasts, statistics fortunately indicate a rapid economic turnaround between 2021 and 2022. Yet beyond performance expectations, questions still remain over what ultimate shape the global travel and hospitality indu...

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