After facing two years of uncertainty thanks in large part to COVID-19, hoteliers in 2022 were finally able to return to some sense of normalcy and begin to see market conditions improve. Yet far from being a matter of simple luck, the pandemic if anything demonstrated the industry’s ability to come together and innovate in order to overcome challenges brought on by the pandemic.

Since their initial emergence within the hospitality sector, IoT-based devices and services have been hailed as a game-changing opportunity to enhance efficiency and guest experiences. Articles, case studies and white papers are widely available and routinely published that detail how such solutions can instantly personalize offerings, ensure speedier service and slash business costs.

With each year’s HITEC, hotel owners and operators make an annual journey to the industry’s largest technology conference in order to discover the latest innovations promising to deliver a more profitable and competitive business. For June 2022, however, HITEC Orlando represents an especially crucial opportunity for hotel businesses to make up for lost revenue as guests make their return to the industry following the darker days of the pandemic. According to a recent survey, more than 76 percent...

The hospitality industry is certainly no stranger to security risks. Statistics in fact indicate that more than 53,000 crimes take place within hotel guestrooms. At the same time, however, hoteliers are also having to remain vigilant against the growing threat of cybercrime. An issue that has resulted in at least 16 billion records containing sensitive data being lost to theft since 2019, cyber-attacks can cause untold damage to a hotel’s reputation and can lead to a significant increase in liab...

Artificial intelligence and machine-learning platforms have come a long way in recent years in terms of the scope of their capabilities and potential to provide businesses with enhanced value. In fact, 94 percent of C-level executives now believe that AI-based technologies are set to transform their organizations over the next five years. Yet within hospitality circles, 49 percent consider that the hotel industry earns a “C” with regards to the adoption of artificial intelligence. With today’s g...

It goes without saying that a hotel’s top responsibility towards any who enter its premises is to guarantee a safe and secure environment. However, despite increased industry focus, crimes taking place within hotels are still a recurring issue that places the safety of guests and employees at risk.  From theft and assault to human trafficking and even murder, hoteliers can easily find themselves having to deal with the fallout of crimes carried out at their property, ruining not only reputations...

In today’s complex and fast-paced hotel environments, technology integrations and interoperability are not just part of an ongoing trend. They are now more than ever proving essential to ensuring heightened hotel business performance and the meeting of modern hotel guest expectations. According to a Smart Decisions Guide, as many as 91 percent of hoteliers view having highly compatible technology as key to success in improving property performance. Today, although many industry professionals con...

Since their inception, digital key solutions have become a mainstream technology within the hospitality industry, thanks to the enhanced contactless convenience it provides to both properties and guests. As with virtually all technologies, the way digital key services function and the features it offers continue to evolve, keeping pace with new industry trends and guest experience expectations. Today, hoteliers are seeing growing enthusiasm among their industry peers for the adoption of Near Fie...

The beginning of 2021 started much the same as where 2020 had left off- hoteliers grappling with the impact of COVID-19 found themselves continuing with the struggle of regaining guest trust to finally experience a rebound in booking rates. Yet as 2021 progressed, industry professionals were by no means lacking in new ideas and technologies designed specifically to overcome hospitality’s latest challenges. As we look forward to a promising fresh start with the beginning of a new year, be sure to...