Artificial intelligence and machine-learning platforms have come a long way in recent years in terms of the scope of their capabilities and potential to provide businesses with enhanced value. In fact, 94 percent of C-level executives now believe that AI-based technologies are set to transform their organizations over the next five years. Yet within hospitality circles, 49 percent consider that the hotel industry earns a “C” with regards to the adoption of artificial intelligence. With today’s g...


Bridging the Gap Between Hoteliers and Guest Needs

Today’s hospitality industry is changing more rapidly than ever to address both external market influences and new guest needs. As we enter this “New World of Hospitality,” we must each understand not only what evolving industry conditions mean for operating a safe hospitality business, but also how we can continue to live up to our promise of knowing what guests want from a hotel experience and making sure that services cater to those expectations exactly.


How Tech Integrations Became Hospitality’s Greatest Priority

As the hotel industry continues to deal with reduced rates, sub-optimal occupancies, and a reduction in amenities and services, adopting an integrated systems approach is becoming more of a necessity in order to maintain operations that meet guest satisfaction expectations. Following the spread of Covid-19, hoteliers have greatly increased investments in technology in order to reduce expenses and increase efficiencies. With fewer employees helming a property and less room for errors, hotels are ...

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