Cybersecurity has become a pressing topic in the hospitality industry, with the pandemic bringing with it a significant increase in cyberattack attempts. Ransomware attacks, or the use of malicious software to encrypt and/or exfiltrate a target’s data and then demand payment under the threat of sharing it publicly or making it permanently inaccessible, has become a particular concern: ransomware attacks went up by almost 150% in March of 2020, and an all-time high of 78.4 million ransomware atta...


ID-Verification, Vaccine Passports, and More: Combatting Common Concerns

Decades ago, the idea of using a mobile phone to check into a hotel was incomprehensible. Now, it’s almost commonplace. With new technology developing at a fast rate and the travel industry considering implementing vaccine passports, contactless solutions are critical in providing safe guest experiences. But many hoteliers are still learning about the newest contactless solutions, and others question just how secure they may be. Read on to learn more about which contactless solutions are popular...


Ensuring Hotel Business Success in the Face of Labor Shortages

Few if any industry professionals would have predicted a severe lack of available labor resources being a leading hospitality challenge just one year ago. Yet if anything can be said about the influence of the pandemic on hotel performance and needs, it is that it is unpredictable and hoteliers must make use of any means available to swiftly adapt to suddenly changing market conditions.


Preparing Hotels for the Return of Business Travel

Few if any areas of the hospitality industry have been left unscathed since the rise of COVID-19, but perhaps none have been affected as much as those that rely on business travel to keep their businesses out of the red. From individual work-related trips to the hosting of meetings and largescale conferences, hotels that previously could count on a steady inflow of business travelers saw such revenue sources dry up almost overnight due to global travel restrictions.


5 Things to Consider Before Your Next Hotel Stay

  Hotels are seeing some positive signs as the economy begins to recover from COVID-19. In the United States, around the end of May is typically a peak travel time. Hotels had an average 37% occupancy rate, up from the dismally low rate of 22% in April, 2020. Within Europe, properties likewise reported improved performance in July when compared to May while the Asia-Pacific region recently experienced a return to profitability with a +225% growth in GOPPAR during the same month. Such results pro...


The Future of Travel and Hospitality in 2021, 2022 and Beyond

While still in the midst of attempting to navigate one of the most profound crises to hit global markets, many within the travel and hospitality industries are already beginning to look ahead to determine what the long-term future may hold for their businesses. According to current forecasts, statistics fortunately indicate a rapid economic turnaround between 2021 and 2022. Yet beyond performance expectations, questions still remain over what ultimate shape the global travel and hospitality indu...


Three Essential Things to Consider When Reopening Your Hotel

The hospitality industry has continued to experience an overload of what COVID-19 means for the market and how it will impact business moving forward. Understandably top of mind for hoteliers is how to resume their operations and services in a way that addresses new market realities and that ensures their ability to recover as much lost revenue as possible. However, with so much information being circulated that provides hoteliers with a seemingly endless array of steps that they should take in ...

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