Cybersecurity has become a pressing topic in the hospitality industry, with the pandemic bringing with it a significant increase in cyberattack attempts. Ransomware attacks, or the use of malicious software to encrypt and/or exfiltrate a target’s data and then demand payment under the threat of sharing it publicly or making it permanently inaccessible, has become a particular concern: ransomware attacks went up by almost 150% in March of 2020, and an all-time high of 78.4 million ransomware atta...

Cloud-based hotel software has transformed the hospitality industry. Throughout the pandemic, as occupancy and revenue sunk to abysmal revels, the adoption of cloud-based solutions helped hoteliers increase productivity and drive profitability during the industry’s most challenging times. As cloud-based solutions become increasingly commonplace, with hoteliers expected to invest 7-8% more in cloud technology over the next two to three years, hoteliers may notice another key benefit to adopting c...

Entering a hotel today offers an unmistakable contrast to what was once business as usual. Now a guest’s first onsite interaction involves the scanning of temperatures and the welcoming smile of a front desk receptionist has been replaced with face masks and a flurry of questions to determine if a guest might have been exposed to germs. Other hotel employees now hover in the background waiting to hurriedly sanitize surfaces before the arrival of the next guest. Such now widespread routines repre...